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The message Pearson has gone to court over is "satisfaction guaranteed," a message Pearson has taken literally and seriously enough to sue the dry cleaners for $54 million.
However, according to an article on www.cnn.com, defense attorney Christopher Manning said in his closing arguments that "the reasonable interpretation of the sign is by no means what Mr. Pearson says it is. Does the sign read: 'If you are not satisfied with our service, you, the customer, can ask for whatever you want, including $67 million, and you will receive it?'"
Even when the dry cleaners discovered his pants (one of the reasons Pearson was suing) and paid him $150, Pearson refused to accept the pants as his. "Pearson's lawsuit is about revenge," the article goes on to say, as well as, "financial desperation and distress over the customer's unrelated divorce."
And, "It is not an unconditional guarantee of satisfaction," said Manning. "He is entitled only, at most, the value of the garment."
Soo Chung, who started the dry cleaning business with her husband, said through an interpreter, "Economically, emotionally, and healthwise as well, it has been extremely hard for us."
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