Law Firms and the Help Desk Specialist

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updated Oct 30, 2019

By CEO and Founder - BCG Attorney Search left

The Help Desk Specialist is a vital position that most all Law Firms have today. The Help Desk belongs to the IT department or Management Information Systems used as a central location for gathering all IT related problems that need attention. The staff is delegated as requests come in according to their urgency. Research has shown 70% to 80% of help desk requests in Law Firms are repetitive and routine.

What are some of the Duties of the Help Desk Specialist?
 
  • Law Firms can be using many different software packages like MS Office, Window XP workstations, legal research software, document software, and some tracking systems like Interwoven/Imanage. The Help Desk Specialist will be called to troubleshoot the user issues and provide the best resolution.
  • The software industry provides more efficient software with fewer bugs in their products. According to a survey of Help Desk calls, most Help Desk Specialists spend time resolving application-related issues and user-related problems more than 50% of the time in Law Firms.
  • The Help Desk Specialist collaborates with other IT employees to use a team dynamic that assists in resolving technological problems faster. Interpersonal communication skills are vital for this type of work to be successful.
  • The Help Desk Specialist repairs or replaces computer hardware.
  • The Help Desk Specialist coordinates the replacement of hardware in the user's computer.
  • Help Desk Specialists are involved when software updates are installed.
  • When the Help Desk Specialists suspects a bug in the software he will call the software company to report the issue and obtain any fixes.
  • The Help Desk Specialist can also provide “hands on” training to end users.
  • The Specialist creates documentation for similar issues in the future.
  • The Help Desk Specialist oversees the schedule for video conferences and ensures the system functions are set up to go when scheduled for use.

Beyond the user-related assistance provided there are responsibilities to monitor the system and its performance and capacity. The Help Desk Specialist will also be involved in maintaining adequate security at the network level.

Education, Experience, and Salary in Law Firms.

United States
The education required for a help desk specialist is often a minimum of an associate's degree or 2 to 3 years of college education. There are post secondary schools that offer training to certify help desk specialists. The preferred education is a bachelor's degree in science or information technology. Most Law Firms look for experience in addition to the education requirement. Usually two to three years experience is required.

Salaries for Help Desk Specialists vary according to education and experience. The location shows some influence on the salary but reports indicate they are very close all around the country. The salaries begin at $47K and go up to $60K plus. The expected mean is probably around $50K to $53K.

In conclusion, a Help Desk Specialist is necessary for the day to day business working environment in Law Firms. This is a career that will remain stable in light of economic difficulties since Help Desk Specialists offer services which directly enable a Law Firm to produce income.

About Harrison Barnes

No legal recruiter in the United States has placed more attorneys at top law firms across every practice area than Harrison Barnes. His unmatched expertise, industry connections, and proven placement strategies have made him the most influential legal career advisor for attorneys seeking success in Big Law, elite boutiques, mid-sized firms, small firms, firms in the largest and smallest markets, and in over 350 separate practice areas.

A Reach Unlike Any Other Legal Recruiter

Most legal recruiters focus only on placing attorneys in large markets or specific practice areas, but Harrison places attorneys at all levels, in all practice areas, and in all locations—from the most prestigious firms in New York, Los Angeles, and Washington, D.C., to small and mid-sized firms in rural markets. Every week, he successfully places attorneys not only in high-demand practice areas like corporate and litigation but also in niche and less commonly recruited areas such as:

  • Immigration law
  • Workers’ compensation
  • Insurance defense
  • Family law
  • Trusts & estates
  • Municipal law
  • And many more...

This breadth of placements is unheard of in the legal recruiting industry and is a testament to his extraordinary ability to connect attorneys with the right firms, regardless of market size or practice area.

Proven Success at All Levels

With over 25 years of experience, Harrison has successfully placed attorneys at over 1,000 law firms, including:

  • Top Am Law 100 firms such including Sullivan and Cromwell, and almost every AmLaw 100 and AmLaw 200 law firm.
  • Elite boutique firms with specialized practices
  • Mid-sized firms looking to expand their practice areas
  • Growing firms in small and rural markets

He has also placed hundreds of law firm partners and has worked on firm and practice area mergers, helping law firms strategically grow their teams.

Unmatched Commitment to Attorney Success – The Story of BCG Attorney Search

Harrison Barnes is not just the most effective legal recruiter in the country, he is also the founder of BCG Attorney Search, a recruiting powerhouse that has helped thousands of attorneys transform their careers. His vision for BCG goes beyond just job placement; it is built on a mission to provide attorneys with opportunities they would never have access to otherwise. Unlike traditional recruiting firms, BCG Attorney Search operates as a career partner, not just a placement service. The firm’s unparalleled resources, including a team of over 150 employees, enable it to offer customized job searches, direct outreach to firms, and market intelligence that no other legal recruiting service provides. Attorneys working with Harrison and BCG gain access to hidden opportunities, real-time insights on firm hiring trends, and guidance from a team that truly understands the legal market. You can read more about how BCG Attorney Search revolutionizes legal recruiting here: The Story of BCG Attorney Search and What We Do for You.

The Most Trusted Career Advisor for Attorneys

Harrison’s legal career insights are the most widely followed in the profession.

Submit Your Resume to Work with Harrison Barnes

If you are serious about advancing your legal career and want access to the most sought-after law firm opportunities, Harrison Barnes is the most powerful recruiter to have on your side.

Submit your resume today to start working with him: Submit Resume Here.

With an unmatched track record of success, a vast team of over 150 dedicated employees, and a reach into every market and practice area, Harrison Barnes is the recruiter who makes career transformations happen and has the talent and resources behind him to make this happen.

A Relentless Commitment to Attorney Success

Unlike most recruiters who work with only a narrow subset of attorneys, Harrison Barnes works with lawyers at all stages of their careers, from junior associates to senior partners, in every practice area imaginable. His placements are not limited to only those with "elite" credentials—he has helped thousands of attorneys, including those who thought it was impossible to move firms, find their next great opportunity.

Harrison’s work is backed by a team of over 150 professionals who work around the clock to uncover hidden job opportunities at law firms across the country. His team:

  • Finds and creates job openings that aren’t publicly listed, giving attorneys access to exclusive opportunities.
  • Works closely with candidates to ensure their resumes and applications stand out.
  • Provides ongoing guidance and career coaching to help attorneys navigate interviews, negotiations, and transitions successfully.

This level of dedicated support is unmatched in the legal recruiting industry.

A Legal Recruiter Who Changes Lives

Harrison believes that every attorney—no matter their background, law school, or previous experience—has the potential to find success in the right law firm environment. Many attorneys come to him feeling stuck in their careers, underpaid, or unsure of their next steps. Through his unique ability to identify the right opportunities, he helps attorneys transform their careers in ways they never thought possible.

He has worked with:

  • Attorneys making below-market salaries who went on to double or triple their earnings at new firms.
  • Senior attorneys who believed they were “too experienced” to make a move and found better roles with firms eager for their expertise.
  • Attorneys in small or remote markets who assumed they had no options—only to be placed at strong firms they never knew existed.
  • Partners looking for a better platform or more autonomy who successfully transitioned to firms where they could grow their practice.

For attorneys who think their options are limited, Harrison Barnes has proven time and time again that opportunities exist—often in places they never expected.

Submit Your Resume Today – Start Your Career Transformation

If you want to explore new career opportunities, Harrison Barnes and BCG Attorney Search are your best resources. Whether you are looking for a BigLaw position, a boutique firm, or a move to a better work environment, Harrison’s expertise will help you take control of your future.

? Submit Your Resume Here to get started with Harrison Barnes today.

Alternative Summary

Harrison is the founder of BCG Attorney Search and several companies in the legal employment space that collectively gets thousands of attorneys jobs each year. Harrison’s writings about attorney careers and placement attract millions of reads each year. Harrison is widely considered the most successful recruiter in the United States and personally places multiple attorneys most weeks. His articles on legal search and placement are read by attorneys, law students and others millions of times per year.

More about Harrison

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