Job Title: Help Desk Technician Job Responsibilities: - Provide support for both routine and complex technical issues across all law firm locations. - Offer advanced technical support and guidance to internal and remote users. - Own incidents from intake through resolution, ensuring root-cause analysis and long-term fixes. - Lead troubleshooting efforts for desktops, laptops, mobile devices, printers, and peripherals. - Administer and manage Active Directory, Group Policy,